What is IPTV and how does it work?+
IPTV delivers live television, movies and series through your internet connection instead of a satellite dish or traditional cable line. After activation, you receive secure login details to add to a compatible player app on your preferred device. Once connected, your channels and on-demand catalogue appear inside that app.
Which devices can I use?+
You can watch on most Samsung, LG and Hisense Smart TVs, Fire TV Stick, Android TV boxes, Apple TV, Android and iOS phones, tablets, Formuler, BuzzTV, Windows PCs and Mac computers. The exact installation method depends on the device and player app, so our step-by-step Installation Guide shows the correct path for each platform.
What internet speed is recommended?+
For stable HD viewing, we recommend at least 15–20 Mbps for each active screen. Premium 4K content works best with 30 Mbps or more per screen. Connection stability matters as much as headline speed, so Ethernet or a strong 5 GHz Wi-Fi signal is preferable for televisions and streaming boxes.
Can you help me install the service?+
Yes. Every plan includes setup guidance and direct assistance through WhatsApp. Tell us your device model and chosen player, and we can guide you through installing the app, adding your Xtream Codes details and loading the channel guide. A screenshot of the screen usually helps us solve setup questions faster.
Which payment methods do you accept?+
We accept all major payment methods, including cards, PayPal, Apple Pay, Google Pay, cryptocurrency and bank transfer where available. Contact us on WhatsApp before ordering if you need help choosing the most convenient option. Your selected plan and total price are always confirmed before payment.
Is there automatic renewal or a contract?+
No. All plans are prepaid and there is no long-term contract or automatic renewal. Your access remains active for the period you purchased and then expires unless you choose to renew it. We never charge your payment method again without a new order from you.
Can I watch on more than one screen?+
Yes, but simultaneous viewing requires a multi-screen plan. Our 12-month options are available for two or three screens, allowing different household members to watch at the same time. A one-screen plan may still be installed on multiple devices, but it should only stream on one device at a time.
Is every channel available in 4K?+
Premium 4K gives you access to the highest quality available for each source, including selected channels, sports and on-demand titles in 4K or UHD. Not every broadcaster provides a native 4K feed, so some content is delivered in Full HD or HD. Picture quality also depends on your device, player, television and internet connection.
How quickly is my plan activated?+
Activation normally begins shortly after your payment is confirmed. You receive the account details and setup information needed for your device, then you can add them to a compatible player and start watching. If additional device information is required, our support team will contact you through the details supplied with your order.
What should I do if a channel buffers or does not load?+
First restart the player, your streaming device and your internet router. Check that no large download is using the connection, update the player app and try another channel to identify whether the issue affects one source or the whole service. If it continues, send us the channel name, device type and a screenshot on WhatsApp so we can investigate efficiently.